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Logon troubleshooting |
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Logon troubleshooting |
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In case that you are not able to log in to the administration interface, please try to take the following actions:
| 1. | Try to log in using a different browser to see if your problem is browser-based. |
| 2. | Check if your browser is configured to use cookies. |
| 3. | Check if JavaScript is enabled in your browser. |
| 4. | Check the server and your computer time, both should be set correctly. |
| 5. | Check if the cookies expiration time in your browser is set to a correct value. |
| 6. | Disable your firewall if you are using one. |
| 7. | Disable all plugins and extensions installed in your browser. |
If none of these options help, please contact the global administrator to check your user account and eventually reset your password.
Page url: http://devnet.kentico.com/docs/5_5r2/contexthelp/index.html?logontroubleshooting.htm
